COVID-19 Update

We know you have all been waiting for this news – and we’re stoked to share with you that we will be opening all three of our ski areas this year.

Our mountains will look slightly different but our passion for winter is just as strong as ever and we’re doing everything we can to make sure it’s an epic season.

We’d like to thank you for your patience while we have been working on our plans to ensure we can open safely for our guests and staff. Our top priority is to look after the health and wellbeing of our community.

Below gives you a bit more detail about what we are planning for Coronet Peak while we are at alert level 2. If you have any further questions please contact us at info@nzski.com. You can also check out what The Remarkables and Mt Hutt are up to this season on their websites.

Health, Safety & Skiing at Level 2

The health and safety of all our customers and staff is our number one priority. We’ve been working alongside others in the ski industry and the government to make sure we are all aligned to operate safely under level 2.

In level 2 we’ll be implementing a number of practices to keep our visitors and staff safe including things like:

  • Physical distancing in lift queues
  • Increased cleaning especially in high-traffic areas and surfaces
  • Increased educational signage reminding guests about safe hygiene practices
  • Food and beverage outlets will follow the guidelines set for hospitality businesses
  • Contact tracing through Mypass cards

We continue to follow the government alert levels and Ministry of Health’s guidelines. You can find out more here – www.covid19.govt.nz

As we get closer to opening we’ll be updating you with more specific details about how we’ll be operating in level 2. 

Our scheduled opening dates

Coronet Peak Opens Friday 26 June

  • Open 7 days a week
  • First Tracks from 8-9am daily from 6 July - 13 September
  • Night Ski on Wednesday & Friday nights from 1 July - 28 August
  • Scheduled Closing Date is Sunday 27 September

The Remarkables Opens Saturday 4 July

  • Open daily during July school holidays, 4 - 19 July
  • Then open Saturday & Sunday, with potential for extra days to be added during the season
  • New Sugar Bowl Chairlift on track for early July opening
  • Scheduled Closing Date is Sunday 27 September

Mt Hutt Opens Friday 12 June

  • NEW Mid-Week Season Pass available
  • Open the best 5 weather days each week and will include the weekend
  • Weekend First Tracks from 8-9am starting 4 July
  • Scheduled Closing Date is Sunday 11 October

Our hours of operation

We will be open daily from 9am – 4pm, subject to weather conditions.

We’re excited to be able to have First Tracks running daily from 8-9am and two Night Skis each week on Wednesday and Friday nights from 1 July to 28 August.

What we’re planning to open

We are currently planning to have about 1/4 of our normal visitors to our mountains this year so we’ve had to slim down our operations a little. As the season progresses, we will be flexible to scale up our offering if we need to.

Based on being in level 2 and how the upcoming winter months look at the moment, we are planning for the following:

Lifts: All of our lifts, apart from the Kaiser Conveyer and the Rocky Gully T-Bar, will be open.

Ski racing may take place on a race arena on Shirtfront this year.

Food and beverage: Our café in the main base building will be open for hot and cold beverages, and food. Our food offering is likely to be a little simpler this year and during level 2 we will have a limit on how many people can be seated inside. We will be following government guidelines for hospitality and we will only accept cashless payments.

At this stage we don’t anticipate opening Heidi’s Hut or the Ice Bar.

Lessons: We will be offering group and private lessons this year, while practising safe distancing. Please book in advance, reservations are required in 2020 for all lessons. Book online on any of our websites, or by emailing bookings@nzski.com, or call us on 0800 697 547

Kids Products:

Kea club will still be running morning and afternoon sessions, but without lunch.

Skiwiland will be open to ages 2 - 5 at Coronet Peak with limited capacity. Advanced bookings are required.

Rentals/tuning workshop: We will have equipment rentals and clothing available.

This year we are offering a season long equipment rental – you can hire gear with us and it’s yours for the entire season, leave it on mountain and pick it up next time you’re up.

We’ll also have a ski/board tech on hand for when your gear needs tuning.

Transport: Our buses will be running from the Snow Centre in downtown Queenstown, and we will have our car park shuttles operating on the mountain.

I want to buy a pass.

This season we are encouraging customers to purchase their daily lift passes and lesson products online and we are offering 10% off these products online during the season. If you need assistance purchasing online send us an email or call 0800 697 547 and we’ll be able to help.

Day passes

Your 2020 day lift pass gives you access to ski and ride Queenstown's two ski areas - Coronet Peak or The Remarkables.

This year, if you want to take a day out from skiing you can exchange a day lift pass for credit towards an off-mountain activity, dining out or retail therapy in and around Queenstown during the ski season. We call it the Superpass!

To redeem your Superpass, present your mypass card (you’ll need this to access the lifts on the mountain and can collect it from our Snow Centre on Shotover St or from Guest Services on the mountain) at any eligible Queenstown business and your credit will automatically be deducted from the total amount to pay. See a list of participating businesses here.

Season passes

You can still purchase season passes which are now at our in-season rate.

If you are purchasing a 3 Peak Season Pass we encourage you to take up the Pass Protection product which provides greater personal coverage during season.

Do you have any jobs available?

We are going to be opening our mountains with a smaller team and at this stage we don’t have any openings.

As the season progresses, we may take on more staff. We encourage you to keep an eye on our employment page for updates.

What if I can’t come to your mountains this year?

If you can’t travel to New Zealand during the 2020 season due to the Covid-19 pandemic or travel restrictions, we will roll your product over to be valid for the 2021 season.

If you purchased Pass Protection and have been impacted by Covid-19, we can process refund requests.

If you are purchasing a 3 Peak Season Pass we encourage you to take up the Pass Protection product as it provides greater personal coverage during season.

If you have any further questions, please email our guest services team to discuss.

How does your reduced operations effect season passes?

If our reduced operations impact your decision to ski with us this season we can roll your season pass over to winter 2021. Then if you do decide to ski with us this season, you have the option to purchase day passes.

CONTACT TRACING REQUIREMENTS

How can I update my contact details for contact tracing?

For us to operate safely under level 2 we do need to adhere to contact tracing requirements on the mountain. To access the lifts you will need to ensure your contact information is up to date on your profile. Including your phone number and email or your address. Please log in here and head the "My Account" section to complete your details.

If you have already purchased your 2020 ski pass and have your MyPass Card from previous seasons you are good to go straight to the lift (providing you have updated your contact details as noted above). You can check your MyPass Card number is correct by logging in to your account and checking the alpha-numerical number displayed above your picture in your account information.

  • If you have an online account please log in here and head to the "My Account" section to complete your contact details.
  • If you have a MyPass card but have not created an online account you can use the alpha-numerical number on your card to create your online account and update your contact details
  • If you don't have an online account or MyPass card, please follow this link and send through your details.

Can you post my MyPass card to me?

If you don’t have a MyPass card, please follow this link and we will post your new MyPass Card out to you before the season stats.

Student pass verification under level 2

Will still need to verify your full-time enrollment to activate your MyPass Card, you can do this online here.