New Zealand has a four tier Covid alert level system, and we are currently at level 1. You can find more information about the levels here.
The health and safety of all our customers and staff is so importance to us so while we are at level 1 we ask that you please remember these golden rules:
- Practice good hygiene
- Stay home if you are unwell
- Wash your hands and sneeze or cough into your elbow
- Keep track of where you’ve been through the Covid tracer app
- Wear a face covering on our ski buses and car park shuttles
We operated in a Covid environment in 2020 so have all our protocols in place to help keep people safe while they are on our mountains. We continue to update these protocols in line with government guidelines and will make sure they are outlined here to refer to throughout the season.
Below we’ve outlined what you can expect while enjoying the slopes at level 1.
What to expect at level 1
I want to buy a pass
This season we are encouraging guests to go contactless by purchasing their passes online.
If you have purchased your product online, you can print your email confirmation or have it on your phone, then scan it at our touch-less kiosks on mountain to print your pass, then head straight to the lifts.
If you are purchasing Snowsports lessons at least seven days in advance, we will even give you the added incentive of receiving 10% off if you purchase online.
If you need assistance purchasing online, send us an email to firstname.lastname@example.org or call 0800 697 547 and we’ll be able to help. Please remember our staff are receiving a high volume of calls and emails so it may take some time to get back to you.
We are going cashless
We have become a cashless mountain.
Please ensure you have a debit or credit card, or you have loaded money on to your MyPass card prior to arriving on mountain.
You can load money on to your MyPass card by logging into your account on our website.
Ski Bus Transport
It's now mandatory for everyone on public transport to wear a mask.
This means if you are catching one of our ski buses from town or car park shuttles on the mountain you will need to wear a mask.
The interior surfaces of our buses will be wiped down regularly with hospital grade disinfectant and a hospital grade air-conditioning disinfectant is sprayed into our ducting and coils every day.
Our staff will be ensuring they do everything they can to keep themselves and our guests safe while on mountain.
Our staff who are feeling unwell will be asked to stay at home, or sent home if they become unwell on the mountain.
We will be keeping track of all staff who are on shift every day.
For more information
Our hours of operation
What if I can’t come to your mountains this year?
This year we have introduced a flexible refund policy.
If you can’t travel to New Zealand or our mountains during the 2021 season due to the Covid-19 pandemic or travel restrictions (this includes restricted domestic travel), we will refund you or provide you with a credit for your passes.
If you purchased Pass Protection and can't travel to New Zealand because of Covid-19, we can process refund requests.
If you have any further questions, please email our guest services team to discuss.