Coronet Peak, ski Queenstown

FAQs

FAQS

Do you accept cash?

In an effort to improve our contactless environment, we have moved to become a cashless mountain, so please be sure to bring your contactless payment methods.

 

Dogs On Mountain

Coronet Peak requests dog owners have their dogs on a leash. Coronet Peak allows dogs in our base area and up at the sightseeing platform at the peak. 

For clarity, this includes:

  • Carparks
  • Main deck
  • On the snow directly off the deck
  • In our gondola cabins
  • At our Viewing Platform at the top of the Coronet Express.

 

Coronet Peak does not allow dogs to use the ski trails or enter our base buildings. For clarity, this includes:

  • Any skiable terrain which is on a gradient
  • Accommodation lodges
  • Patrol Base
  • Lift shacks
  • Heidi’s Hut

We want to see dogs enjoying the snow but also mitigate the risk to any guests or pooches.

How can I reschedule a lesson?

To Change Your Booking:  

You can make some changes to your reservations, subject to availability and times.

  • Log in to your account and head to your Profile page
  • Select "Overview and then "Order History"
  • Select the “Order Reference" number for the reserved product you would like to update
  • Select the calendar icon for the product you would like to reschedule
  • Select "RESCHEDULE" and follow the steps to select another date or location.

See our full Terms and Conditions for more information around when you can reschedule your lesson. 

If you are unable to reschedule your product please fill out this form

Please note, that due to limited capacity, not every date may be available, we also require advanced notice for lesson rescheduling.

Can I Reschedule my Ski Bus Booking?

Rescheduling

A Ski Bus pass that has a date and time reservation is only valid for the date, time, pickup location, and destination that it has been booked for.  

You can change your booked departure date, time, pickup location, or destination for any reason prior to the booked departure time.  

Ski Bus passes cannot be rescheduled after the departure time. You must change your booking before your scheduled Ski Bus departure time to keep your pass valid.

Changes are not guaranteed and are subject to availability.  

Bookings can be changed online, by calling our reservations team on 0800 697 547, or by visiting our guest services team. 

Tickets cannot be rescheduled after the departure time.

To Change Your Booking:  

You can make some changes to your reservations, subject to availability.  

  • Log in to your account and head to your Profile page
  • Select "Overview and then "Order History"
  • Select the “Order Reference" number for the reserved product you would like to update
  • Select the calendar icon for the product you would like to reschedule
  • Select "RESCHEDULE" and follow the steps to select another date or location.

Refunds

There are no refunds or credits available for no-shows, for cancellations or for rescheduling requests made after the booked departure time.  

Bookings missed due to illness or injury may be refunded on presentation of a medical certificate as per our general terms and conditions of sale. 

Bookings missed in the event of a mountain closed day will be rescheduled where possible or refunded if another day cannot be rescheduled during the season. 

All Ski Bus passes are valid only for the season, date and time which they were purchased for. Unused or partially unused passes cannot be refunded at the end of the season.  

Ski Bus passes are not transferable. Pass identification requirements are as per our general terms and conditions of sale. 

When is the ski season?

The New Zealand ski season runs from early June to October. Opening and closing dates vary depending on snow conditions.

Coronet Peak

  • Opens 15 June
  • Daily operations 9am – 4pm
  • Daily First Tracks 8am - 9am from 1 July to 15 September
  • Night Ski 4pm - 9pm on Wednesday & Friday nights from 21 June to 1 September and Saturday 6, 13 & 20 July during NZ school holidays, subject to conditions.
  • Scheduled Closing Date is 22 September

The Remarkables

  • Opens 15 June
  • Daily operations 9am – 4pm
  • Scheduled Closing Date is 13 October

Mt Hutt

  • Opens 14 June
  • Daily operations 9am – 4pm
  • Mid-Week Season Pass available
  • Weekend First Tracks from 8-9am starting 6 July
  • Scheduled Closing Date is 13 October

What time does the mountain open?

Coronet Peak is open daily from 9am – 4pm, subject to weather conditions. 

Daily First Tracks operations from 8am - 9am from early July to late September.

Night Ski 4pm - 9pm on Wednesday & Friday nights from late June to early September and Saturdays July during NZ school holidays, subject to conditions.

Is there much beginner terrain at Coronet Peak?

Coronet Peak has extensive beginner facilities including modern and easy to use chairlifts, progressive terrain and packages for all ages to help you make the most of your first day on the snow!

There is ample room for wide turns and space to get to grips with the snow in a safe environment.  We have four conveyors that provide a great starting point to your ski or snowboard journey. 

Our Meadows chairlift allows beginners to progress to a lift in a safe area away from intermediate and advanced riders and skiers.

What is a beginner lift pass?

A beginner pass gives you access to our four beginner conveyors and learner's slopes.

With a beginner lift pass you will not be able to access the  chairlifts at Coronet Peak. If you’re feeling good and want to give it a go, you can upgrade your lift pass at Guests Services.

How can I hire ski/snowboard equipment?

You can hire ski or snowboard gear, clothing and helmets  from us. Helmets are included with all our Rental Equipment purchases.

Due to health reasons, we don't rent gloves or goggles but you can purchase these at our retail shop at Coronet Peak.

You can purchase rental equipment online through our webstore or through our Guest Services team.

Guest Services are located on the mountain in the base building and also in central Queenstown inside The Station Building at 25 Shotover St. 

You can collect your Rental Equipment either on the mountain or from our Snow Center in central Queenstown, 25 Shotover St.

If you have a lesson booked, we recommend you collect your rental equipment from our Snow Centre Rentals in Queenstown the day before you head up the mountain for an easier start to your day. 

Please note, you'll need to have your MyPass Card before you head to our Rentals department. You can collect this from Guest Services or if you've purchased online we have Self Service Kiosks that can print your MyPass Card. All your products are loaded to this card, it's your key to the mountains. 

Our friendly Rentals team in the Queenstown Snow Centre or at Coronet Peak will guide you through getting you fitted and equipped to head out on the snow.

 

Overnight Storage: 

If you are skiing/boarding back to back days at the same mountain you can take advantage of our FREE overnight storage. Swing by our Rentals area on the mountain before you head down for the day and if we have room, we will stash your gear read for you to pick up again the following day. Spaces available on a first in first served basis.

 

What about Kids?

We have equipment for ages 4 and up. If you have a younger child you would like to get on skies, please contact us directly at info@nzski.com and we will see what we can do.


Our Equipment:

We keep our gear regularly tuned, well maintained and updated to ensure you're having the best time on snow. 

We carry brands such as Head, Burton and Salomon to give you a choice of fit and feel.

As you start to progress, you can upgrade from our recreational to performance rentals. We also tune our gear regularly so it's in top shape when you hit the slopes. 

If your skis aren't performing well or you think you might have the incorrect sized ski boots, you can take your gear in and get it changed right away, ensuring your comfort and enjoyment.

What do I need to bring?

Preparation is key to have a great day on the mountain, so when you pack for your first trip to the snow, remember to include:

  • Boots or shoes with a bit of a tread for all family members.
  • Dress warm! It can get cold on the mountain so it’s important to layer up. Thermals, (merino is a great base layer), a thicker mid-layer top and ski or hiking socks.
  • Waterproof pants and a jacket are a must to keep yourself dry and to protect you from the changing conditions (rentals are available on the mountain).
  • Sunscreen and lip balm to protect you and your family from the UV rays - no one wants a goggle tan!
  • Eye protection is important, even on cloudy days the snow can be very bright so don’t forget your goggles or sun glasses!
  • We strongly recommend wearing a helmet when you are skiing or snowboarding. You can hire one from us or purchase at the retail shop.
  • Even the best of us fall over sometimes so to keep your hands warm and dry waterproof gloves are a good idea.

If you forget anything we have most of what you might need right here on the mountain in our rental department or retail shop. And if you get hungry or thirsty, we’ve got you covered at our restaurant and café.

How do I get to Coronet Peak?

Getting to Coronet Peak is easy. 

We’re the closest ski area to Queenstown, only 16kms from the town center. You can either drive yourself or catch a ride on the Coronet Peak Ski Bus.

Ski Bus passengers are required to reserve a departure timeslot, pickup location, and what mountain they are going to when purchasing a Ski Bus pass. Capacity is limited and may sell out over peak periods.

 

Where do I collect my lift pass/MyPass Card?

Your MyPass Card is your key to the mountain. All your products and reservations are loaded to it. Including Ski Bus and Lessons. You'll also need it to access the Lift Gates on the mountains.

If you have a MyPass card from a previous season, and you've purchased online under the same account you will be able to go straight to the lifts.

If it's your first time skiing with us or you need a new MyPass Card you have two options to collect your card.

1: Visit our Self Service Kiosks, scan the barcode from your order confirmation email and the Kiosk will print your card/s.

2. Visit our Guest Services team.

We have Kiosks and Guest Services on the mountain and also in central Queenstown, in The Station Building at 25 Shotover St. 

If you're in town, we recommend collecting your MyPass Card the day before you head up the mountain.

 

Where do I go if I'm taking lessons?

Our lessons at Coronet Peak start on snow at the side of the learner’s area, beside the red flags. 

Head through the street (the ground level of our base building) and up the stairs on to the snow. Look to your right and you will see lesson flags. When in doubt ask someone wearing a red jacket or pop by Guest Services.

Please arrive 15 minutes early for your lesson. This will allow instructors enough time to divide the groups properly.

Each lesson has a maximum group number for safety and optimal learning.

Where do I collect my rental gear?

You can collect your rental gear directly from Coronet Peak through our rentals team. When you enter the base building you will find our lovely rentals team on your right.

To collect your rental gear you need to have your mypass card printed and with you. If you do not have your mypass card, just pop by one of our Guest Services Locations. At Coronet Peak you will find this opposite rentals to your left as you enter the base building. In Queenstown you can find Guest Services in The Station building on the corner of Camp and Shotover St.

If you prefer to collect your gear in Queenstown, you can visit our partner store Snowbiz located in Queenstown Centre (9 Duke Street, The Station Building). This way you can get your gear the night before and head straight out on snow the following morning.

Six tips for chairlift loading for kids

Wait your turn
a. Line up in the lift queue and wait your turn before sliding forward to the chair loading zone. 

Load with an experienced adult
a. If you are over 120cm tall you can ride the lift by yourself.
b. If you are under 120cm you must ride the lift with an adult
c. If you are riding the chairlift with a friend, get your adult to sit between you both to help you on and off.
d. Only you and one friend can ride with one adult, if you have lots of friends in your group, other adults will be asked to help.

Sit back-to-back
a. Sit all the way to the back of the chairlift so your back is touching the back rest.

Put the safety bar down
a. If you are tall enough you can pull the safety bar down, but if you can’t reach it let the adult put it down for you.

Sit still and hold on
a. Once you are on the chair and the safety bar is down, sit still and hold on until you are up the top of the mountain.

Let the adult raise the bar and tell you when to slide off
a. When you reach the top of the mountain, don’t rush to get off. Wait until you can touch the ground then slide off and enjoy your day.

MyPass Card

Your MyPass card is your lift pass to ski and snowboard at Coronet Peak, The Remarkables and Mt Hutt ski area plus you can add MyPass money to your MyPass card making it your on-mountain debit card.

Your personal MyPass account provides you with ability to add MyPass money, view your daily skiing and snowboarding statistics and other account details.

Age Definition

Age is as of 1st June in the season for which you have purchased. 

2024 Age Group & Eligibility Definitions:

  • 5 yrs and under ski or ride for free at Coronet Peak, The Remarkables and Mt Hutt.
  • Child: 6 – 15yrs inclusive
  • Adult: 16 - 64 years
  • Student: 16+ years. Student ID will be required.
  • Senior: 65–74yrs of age. Photo ID will be required.
  • Super Senior: 75yrs of age or older, photo ID will be required.

All lift users require a MyPass card. Photographic ID may be required to collect.

Pass Protection

Pass protection is your injury/medical cover and provides for a full or partial refund of the season pass where an injury, medical condition, or travel ban imposed by regulatory bodies, precludes season pass use throughout the entire season.

Pass protection can only be added to a Season Pass at the original time of purchase and is only available to purchase prior to the season starting.

Applications for refunds can be made through our Guest Services team who are contactable at info@nzski.com. Claims must be supported by evidence including but not limited to a doctor's certificate, evidence of travel restrictions or cancellations, or evidence of loss of income. NZSki reserves the right to obtain independent advice to validate any claim. All refunds will be made in New Zealand Dollars. If you paid by a credit card denominated in a foreign currency, the amount that you are refunded in your foreign currency may differ from what you were charged at the time of booking due to changes in the foreign exchange rates, non-refundable or additional bank or credit card charges, or other factors. NZSki will accept no liability for any loss that may be suffered due to these factors in relation to the amount refunded.

There will be no refunds after six weeks from the pass holder's first day of pass use.

There will be no refunds after the final operating day for the winter season for which that pass was purchased for, irrespective of pass use. Refunds extend to the value of the pass type purchased only and do not cover any ancillary or other associated costs. The Pass Protection add-on is regarded as an ancillary cost. Refunds will be made to the credit card used to purchase the pass and the pass will be cancelled.

The value of refunds will be calculated based on the use of the pass according to the table below.
0 days (pass not used) 100%
1 day – 87.5% refund
2 days - 75% refund
3 days – 62.5% refund
4 days - 50% refund
5 days – 37.5% refund
6 days - 25% refund
7 days – 12.5% refund
8+ days - No refund

First Tracks Add On

The corduroy is calling!

A Coronet Peak First Tracks pass can be purchased as a season pass add on to your 3 Peak Pass, or as an addition to your regular day pass.  This gives access to the Coronet Express from 8am - 9am daily from late June / early July through late in the season.

A Mt Hutt First Tracks pass can be purchased as a season pass add on to your 3 Peak Pass, Mt Hutt Pass, or as an addition to your regular day pass, but is a separate product to the Coronet Peak First Tracks product. Mt Hutt First Tracks gives you access to from 8am - 9am on Saturdays and Sundays from late June through to late in the season.

The operation of First Tracks is subject to the availability and operation of the lifts and to snow and weather conditions. Access to trails will be subject to operational requirements, weather and snow conditions, and any scheduled race/events.

Coronet Peak and Mt Hutt do not guarantee the operation of First Tracks on any particular day.

If you have already purchased your season pass, please contact our guest services team to add a First Tracks Season Pass to your MyPass Account.

Cancellations, Refunds, and Transfers

Please view our full terms and conditions for our cancellation, refund and transfer policy.

Student Pass Requirements

Evidence of full-time enrolment at a New Zealand or Australian learning institution is required at the time of pass collection by presenting your student ID card and proof of full-time status.